PREMURA VINI S.R.L.
Last update: 21 October 2026
1. Seller Identification
The website www.premuravini.com and its electronic commerce service are managed by:
PREMURA VINI S.R.L.
- Registered office: Via Giulio Cesare Vanini, 2 – 72028 Torre Santa Susanna (BR), Italy
- Tax code and VAT: 027284907
- SDI recipient code: RR66
- Legal representative: Valentina Antonini
- Email: info@premuravini.com
- Website: www.premuravini.com
Below is the "Seller" or "Premura Vini".
For information relating to purchases, payments, shipments, returns and after-sales service, the Customer may write to the above email address.
2. Scope of application
These General Conditions of Sale govern the offer and sale of products marketed through the site www.premuravini.com.
Purchases are governed by Italian legislation and, in particular, by Legislative Decree 206/2005 (Consumer Code), Legislative Decree 70/2003 on electronic commerce and other applicable provisions.
"Consumer" means the natural person who makes a purchase for purposes outside their business, commercial, craft or professional activities.
The provisions specifically intended for consumers only apply to persons who have such qualifications.
Before confirming the order, the Customer is invited to read these conditions carefully, available in a consultable and storeable format.
The sending of the order involves the acceptance of the General Conditions of Sale through the appropriate procedure provided for in the checkout.
The applicable conditions are those applicable at the time of conclusion of the contract.
3. Requirements for the purchase and protection of minors
The sale of alcoholic beverages is reserved exclusively for persons who are 18 years old.
The Customer who purchases alcoholic beverages declares to be older and undertakes to provide true personal data.
Premura Vini shall adopt the verification measures of the age of the applicable legislation and may require information or documentation necessary to ascertain the requirement.
If it is not possible to verify the age, the sale will not be completed.
On delivery or delivery Pickup, the Seller or the person in charge may request a valid identity document. Alcoholic drinks may not be delivered to minors.
4. Customer registration and data
The purchase may require the compilation of the data necessary for the processing of the order.
The Customer undertakes to provide complete, truthful and up-to-date information.
If an account is created, the Customer is responsible for the confidentiality of their access credentials and must promptly report any unauthorised use.
The Seller may take security measures in the presence of fraudulent behaviour or improper use of the service, in accordance with applicable law.
5. Products and commercial information
Premura Vini sells wines and other products in its online catalogue.
The main characteristics of the products are illustrated in the relevant tabs.
The mandatory information provided for in the legislation is available for wine products, including, where applicable, denomination, origin, nominal volume, alcoholic strength, allergens and indications relating to the bottler.
Ingredients, nutritional values and environmental information can be consulted through links to the respective digital labels.
The images of the products have illustrative purposes. Any non-substantial differences in presentation or packaging shall not affect consumer rights in respect of goods compliance.
The availability of the products is subject to stocks.
6. Prices and additional charges
The prices published on the site are expressed in Euro and include VAT, where applicable.
Shipping costs and any additional costs are communicated to the Customer before the final delivery of the order.
The total purchase price is shown during checkout.
Premura Vini can change prices at any time. Changes do not apply to contracts already concluded.
Any promotions, discounts and special offers are subject to the conditions indicated on the site.
7. Purchase procedure
To make a purchase, the Customer must select the products, add them to the cart and complete the checkout procedure.
Before submitting the order, the Customer can verify and correct the inserted information, quantities, addresses, delivery methods and payment method.
Sending the order constitutes a contractual offer of purchase.
The contract is considered concluded when Premura Vini communicates the acceptance of the order by email to the address indicated by the Customer.
If the system distinguishes the simple automatic confirmation of receipt from the acceptance of the order, the first does not in itself constitute contractual acceptance.
Premura Vini may refuse an order for legitimate reasons, including unavailability of the product, lack of authorization of payment, impossibility to verify the age or other objective impediments.
In case of failure to accept the order, the Customer will be informed and the amounts that may have already been collected will be returned.
8. Payment methods
The Customer may use the payment methods available and displayed during the checkout procedure.
The arrangements provided include:
- Credit or debit card;
- PayPal;
- Amazon Pay;
- Apple Pay;
- Google Pay;
- Link, fast payment service;
- Payment by PayPal, where available;
- Bank transfer.
The availability of individual methods may depend on the device used, country, payment service or other technical requirements.
Electronic payments are processed through specialized platforms, according to their security systems.
Premura Vini does not directly retain the full data of payment cards.
In case of bank transfer, the order may be prepared and sent after verification of the accreditation.
Payment instalment
If the payment service is available through PayPal, the Customer may select it under the conditions proposed by the relevant operator.
Payment is subject to the requirements and verifications provided by the service provider.
Premura Vini does not assume the role of financier for installments offered by third parties.
Any costs, conditions and payment deadlines are communicated by the relevant provider before confirmation.
9. Product availability
The availability indicated on the site is normally updated according to the stocks.
Occasional disalignments may occur between displayed availability and actual availability.
If one or more ordered products are unavailable, Premura Vini will inform the Customer promptly.
The Customer may accept any replacement proposed by the Seller or obtain the return of the amounts paid for the products not available.
No replacements will be made without the Customer's consent.
10. Shipping and delivery
Shipments are made to available destinations during checkout.
The costs are indicated before the final confirmation of the order.
The approximate delivery times on the Italian territory are generally 24/72 hours, except for different directions on the site, delays in preparation, special destinations or unpredictable circumstances.
Such times constitute an estimate and do not exclude the rights recognized to the consumer by law.
Unless otherwise agreed, the delivery will be without undue delay and in any case within 30 days of the conclusion of the contract, pursuant to the Consumer Code.
In case of non-delivery, the remedies provided for by the legislation in force will be applied.
The risk of loss or damage of goods passes to the Consumer when the latter, or a third by him designated different from the carrier, enters materially in possession of the products, except the exceptions provided by law.
11. Pickup free at the point of Pickup
Customer can choose, when available during checkout, the Pickup free order at the following address:
PREMURA VINI S.R.L.
Via Mario Pagano, 182 – Piano Terra
72024 Oria (BR) – Italy
The Pickup does not involve shipping costs.
The Customer will receive a communication when the order is ready and will be able to agree on the methods of Pickup according to the indications of the Seller.
At the time of the Pickup confirmation of the identity of the buyer or of the person authorized to withdraw the order may be requested.
For purchases of alcoholic beverages, delivery will be made exclusively to seniors.
12. Product control at delivery
At the time of delivery, the Customer is invited to verify the integrity of the packaging and the correspondence of the packages received.
If the packaging has visible damage, it is recommended to report them to the courier and, when possible, to accept the delivery with specific reservation.
To facilitate reporting management, the Customer may send a communication to:
It is advisable to indicate the order number and attach photographs of the products and packaging.
Early reporting facilitates assistance, but failure to communicate within a short period does not automatically result in the loss of the rights provided by the legal guarantee.
13. Legal compliance guarantee
The products sold to Consumers are covered by the legal guarantee of conformity provided for in Articles 128 and following of the Consumer Code, in accordance with the applicable terms and conditions.
If you receive a defective, damaged or unconformed product, please contact Premura Vini at:
The Customer may indicate the order number, describe the anomaly and provide any photographs.
In case of organoleptic abnormalities of wine, Premura Vini may request, when reasonably possible, to store the bottle, the cap and the residual product to allow verification.
It is not required that the bottle necessarily contains a minimum percentage of wine to signal a defect.
If a defect of conformity is ascertained, the Consumer shall be entitled to the remedies provided for by law, including, under the applicable conditions, product replacement, price reduction or contract termination.
Any return costs of non-compliant products will be managed in accordance with the legal guarantee regulations.
No provision limits the inderogable rights recognised to the Consumer.
14. Right of withdrawal
Pursuant to Articles 52 et seq. of the Consumer Code, the Consumer has the right to withdraw from the purchase contract within 14 days from delivery of products, without having to give any reason, except for the exceptions provided for by law.
In case of separate delivery of more goods purchased with a single order, the term decorates from the receipt of the last good.
In order to exercise the right of withdrawal, the Consumer must send an explicit statement of his/her wish to withdraw to:
PREMURA VINI S.R.L.
Email: info@premuravini.com
Address: Via Giulio Cesare Vanini, 2 – 72028 Torre Santa Susanna (BR), Italy
The Consumer may use the withdrawal form at the end of these conditions, but is not obliged to do so.
To comply with the deadline it is sufficient to send the communication before the expiry of the 14 days.
15. Return of products
Following the exercise of the right of withdrawal, the Consumer must return the products without undue delay and, however, within 14 days of the notice of the withdrawal.
The products must be returned to the following address:
PREMURA VINI S.R.L.
Via Mario Pagano, 182 – Piano Terra
72024 Oria (BR) – Italy
The direct costs of return shall be borne by the Consumer, provided that such circumstance has been communicated before the purchase, unless several agreements or provisions of law.
It is recommended to use suitable packaging to protect bottles during transport.
The Consumer is only responsible for the possible decrease in the value of the goods resulting from a manipulation other than that necessary to establish its nature, characteristics and functioning.
There is no general obligation to return to the original packaging as an absolute condition for exercising the right of withdrawal, without prejudice to the obligation to adequately protect the products during transport.
16. Exceptions to the right of withdrawal
The right of withdrawal does not apply in cases expressly provided for in Article 59 of the Consumer Code, when the conditions are met.
These exceptions may include:
- Custom-made or clearly custom-made goods;
- Goods that are likely to deteriorate or expire quickly;
- Sealed goods that do not lend themselves to be returned for hygienic or health protection reasons and have been opened after delivery;
- Other cases specifically provided for by current legislation.
The opening of a bottle of wine does not automatically determine, in any circumstances, the exclusion of the right of withdrawal.
Any applicability of exceptions must be assessed in relation to the nature of the product and the specific legal provisions.
However, the Consumer's rights in the event of defective or non-compliant products remain.
17. Ways and Refund Time
In the event of a valid exercise of the right of withdrawal, Premura Vini will refund all payments received by the Consumer regarding the products subject to the withdrawal, including the standard delivery expenses initially incurred, within the limits provided by law.
The refund will be made without undue delay and however within 14 days from the date on which Premura Vini was informed of the decision to withdraw.
The Seller may retain the refund until the receipt of the products or until the Consumer demonstrates that they have returned, depending on what condition they occur first.
The refund will be made using the same payment method used for the initial purchase, unless otherwise agreed with the Consumer.
No additional refund fees will be applied.
Any additional expenses resulting from the choice of a more expensive delivery mode than the standard will not be refunded within the limits permitted by law.
18. Promotions and discount codes
Premura Vini can offer discounts, promotions, coupon codes and other commercial initiatives.
The relevant conditions will be communicated on the site or through the promotional channels used.
Offers may be subject to specific time limits, minimum purchase thresholds or exclusions relating to certain products.
Discount codes are not convertible into money, unless otherwise indicated.
The Seller may refuse fraudulent use or contrary to the conditions of promotion, in accordance with applicable legislation.
19. Liability
Premura Vini is committed to managing orders and providing products in compliance with contractual obligations and legal provisions.
Any technical inconveniences, temporary interruptions of the site or impediments due to force majeure events will be managed by taking reasonable measures to reduce its consequences.
None of these provisions limits or excludes inderogable consumer rights, liability for gross negligence or gross negligence or other liability which cannot be excluded by law.
20. Intellectual property
Trademarks, photos, texts, images and other content on the site www.premuravini.com are protected by the provisions applicable to copyright and industrial property.
Their unauthorized reproduction, distribution or use is prohibited, unless permitted by law or subject to authorisation by their respective owners.
21. Protection of personal data
The processing of personal data of the Customers is carried out in compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable Italian legislation.
The data collected during the purchase procedure are used for the management of orders, payments, shipments, customer support and for the fulfilment of legal obligations.
Detailed information on purposes, legal bases, retention times and rights of interested parties are available in the Privacy Policy of the site.
Any use of personal data for promotional purposes takes place according to the applicable legislation and, when necessary, after specific consent.
22. Cookies and tracking technologies
The site uses technical cookies necessary for its operation and, where required, additional analysis and tracking tools.
The use of cookies not strictly necessary is subject to your consent when required by law.
Preferences can be managed through the tools provided by the site.
Additional information is available in the Cookie Policy.
23. Reclaims and customer support
For requests relating to orders, payments, shipments, products or these conditions, the Customer may contact:
PREMURA VINI S.R.L.
Registered office: Via Giulio Cesare Vanini, 2
72028 Torre Santa Susanna (BR)
Email: info@premuravini.com
The Seller undertakes to examine the reports received and to provide feedback within reasonable time.
24. Applicable law and dispute resolution
These General Conditions of Sale are governed by Italian law.
Contracts concluded with Consumers shall apply the inderogable provisions of the Consumer Code.
In the event of a dispute with a Consumer, the territorial jurisdiction shall be the judge of the place of residence or domicile of the Consumer, according to the applicable legislation.
The Consumer retains the right to use alternative dispute resolution instruments under the law.
25. Changes in sales conditions
Premura Vini reserves the right to modify and update these General Conditions of Sale.
The new conditions will be applicable from the date of their publication on the site.
Orders already concluded will continue to apply the conditions in force at the time of conclusion of the relevant contract.
26. Final provisions
Any invalidity or ineffectiveness of a clause does not automatically determine the invalidity of the remaining provisions.
The Civil Code, the Consumer Code and the other applicable rules apply as far as not expressly provided.
TYPE MODULATION FOR THE EXERCISE OF THE RIGHT OF RECESS
Fill in and send only if you want to terminate the contract.
Destinatario:
PREMURA VINI S.R.L.
Via Giulio Cesare Vanini, 2
72028 Torre Santa Susanna (BR) – Italy
Email: info@premuravini.com
With this I communicate the withdrawal from the sales contract relating to the following products:
Products purchased: __________________________
Order number: __________________________
Date of order: __________________________
Date of receipt: __________________________
Full name: __________________________
Address: __________________________
Date: __________________________
Signature: __________________________
(Firma required only in case of paper communication. )
Address for return of products:
PREMURA VINI S.R.L.
Via Mario Pagano, 182 – Piano Terra
72024 Oria (BR) – Italy
